**Returns & Exchanges Policy**

MORVAIN accepts return or exchange requests within **14 days of delivery**, only if the product has a confirmed manufacturing defect or you received an incorrect item. This applies to both Direct Sale and Pre-Order items.

Returns and exchanges are not accepted for change of mind, personal preference, or choosing an incorrect size. Damage caused by wear, washing, misuse, or failure to follow care instructions is not considered a manufacturing defect.

Items must be returned with their original packaging, tags, and accessories, where available, and must have no additional damage unrelated to the reported issue.

To request a return or exchange, contact us through our official WhatsApp within 14 days of receiving your order. Please provide your order number and clear photos showing the issue. Do not send any item back before receiving our approval.

Once the issue is verified, we will arrange a replacement or a return and refund, as appropriate. MORVAIN will cover the delivery costs for approved defective or incorrect items.

This policy does not limit any rights you may have under applicable consumer protection laws.